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A Chattanooga woman says she was forced to move to the back of an airplane because of her weight.
Amber Manjee is just one of several people across the country sharing her bad experience on an airline publicly.
Ever since she’s been back home, Amber Manjee’s had the incident on her mind.
“I was in tears,” she said. “The people who sat in front of me turned around and said, ‘well you should lose weight.'”
Manjee says she asked for a seat belt extender to be more comfortable when she sat down, even though she can do without one. It’s part of her routine when she’s traveling for business, along with picking an emergency exit row seat.
But, next thing she knew the Delta flight attendant came to tell her she had to move this time.
Manjee explained, “She’s saying loud for everybody to hear ‘You’re overweight. You have to have an extender. You have to move,'”
Manjee says she hasn’t felt the way she did in that moment since she was in high school. She still needs support thinking about the things people used to say to her.
“I had a brother that looked out for me,” she said. “To this day, he’s one that I can tell him anything that’s going on and he has those words for me of ‘don’t let it get to you.'”
Manjee emailed the company from the back seat of the plane she was reassigned to. By the time the plane landed she had a response. Delta apoligized for the way she was treated and offered her a $500 voucher.
“Oh, I’ve not accepted it,” she said.
Instead, she wants Delta to promise employees will receive more sensitivity training, so that what happened to her, doesn’t happen to anyone else.
Delta gave us this statement about the incident:
Delta sympathizes that this customer was asked to move by a flight attendant from an exit row seat so we could fully comply with FAA safety regulations that no customer in an exit row can use a seatbelt extender. We understand that this was disappointing to the customer and we have apologized and offered a token of our apology.
Delta’s company policy states that seat belt extenders cannot be used in the exit row due to the likelihood that the dangling strap may become a hazard for passengers attempting to exit the aircraft in the event of an emergency.
Manjee says she offered to take off the extender and the flight attendant still made her move from the exit row.
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